A) For which issues can I raise a grievance in PMT- 04
Grievance can be raised in case of following issues:
- Discrepancy in Electronic Cash Ledger
- Discrepancy in Electronic Credit Ledger
- Discrepancy in Electronic Liability Register
B) Steps of filing grievance in PMT- 04
To submit a grievances / complaints related to ledgers on the GST Portal, perform the following steps:
1. Access the GST Portal.
2. Login with your credentials.
Grievances can be submitted either before or after logging-in to the GST Portal.
3. Click the Services > User Services > Grievance / Complaints command.
4. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in the Previous Grievance Number field.
5. In the Grievance Type drop-down list, select the Grievance against Ledgers/Register option.
6. In the Grievance Related To drop-down list, select one of the available three options:
a. Discrepancy in Electronic Cash Ledger
b. Discrepancy in Electronic Credit Ledger
c. Discrepancy in Electronic Liability Ledger
7. The details in the GSTIN/ Other ID, Name and Address of Business, Email Address and Mobile Number are auto-populated. In case you have not logged in, you will need to enter these details along with the State.
8. In the Name of Complainant section, enter the name of the complainant.
9. In the Description of Grievance section, enter the details related to grievance.
10. Click the Choose File button to upload documents in support of grievance.
Note: You can upload PDF or JPEG file format with maximum size of upload as 500 KB.
11. Enter the details in the Details of the Discrepancy in Electronic Credit Ledger/ Cash Ledger/ Liability Register section. Click the ADD button.
In case of pre-login, enter Captcha code.
12. Select the Sign with Authorized Signatory’s PAN option and select the Authorized signatory from the drop-down list.
13. Click the SUBMIT WITH DSC or SUBMIT WITH EVC button to submit the grievance form.
C) How to check status of grievance filed in PMT- 04
To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:
1. Access the GST Portal.
2. Login with your credentials.
Status of a Grievances can be enquired before or after logging-in to the GST Portal.
3. Click the Services > User Services > Grievance / Complaints command.
The Grievance / Complaints page is displayed.
4. Click the Enquire Status section.
5. Enter either your Grievance Number or Date Range. In case you have not logged in you can only search the Grievance Number.
6. Click the Search button.
7. If you are logged-in to the portal and have searched using the Date Range option, the search result will display the status of all submitted grievances along with their respective Grievance Numbers.
8. Clicking the Grievance Number will display the corresponding details in read-only mode.